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Tinkergarten In-Person program policies

We want to make sure you have a wonderful experience!

We are committed to making sure that you and your child have a wonderful experience! If issues do arise, please reach out to your Tinkergarten Leader to get their support. If you are not able to resolve your issues, please reach out to us at support@tinkergarten.com and we will work with you and your Tinkergarten Leader to support you as best we can. 

 

Who must accompany my child to Tinkergarten In-Person sessions?

Tinkergarten In-Person sessions are designed for grown-ups and child(ren) to experience together. To provide for the safety of all enrolled, children attend along with an adult from their own household or pod. 

 

Can siblings join in the fun?

Yes! Our mixed-aged classes are the perfect experience to enjoy with siblings. Siblings under 12 months of age may join at no cost. Siblings over one year should enroll in the class, and a 30% sibling discount is automatically applied at checkout.

 

What is our approach to safety policy?

This summer, we will follow one intentional approach to health and safety in all of our in-person Tinkergarten programming. This approach is informed by CDC recommendations for operating youth and summer camps and aims to ensure that everyone has as engaged, joyful and safe an experience as possible. Read more about our approach here.

We also care very much about the physical and emotional safety of all participants as they learn. Read more about that here

 

What happens in inclement weather?

We love to play in (nearly) all weather at Tinkergarten. But, in the case of unsafe weather, your Leader will update families at least 90 minutes prior to class by email and text message. Families will either be offered an alternative time to meet during the same week or will be welcome to utilize the prerecorded lesson content available in their My Tinkergarten (parent dashboard). You can watch the recorded class available for you in your My Tinkergarten page. A link to a pre-recorded session for the current week is linked on the "This Week" tab. You can also go back to view prior weeks' lessons by clicking on the "Curriculum" tab.

If more than 2 sessions need to be canceled without rescheduling, families will be eligible for a refund for those additional sessions. 

 

What happens if my Leader is unwell?

If your Leader is unable to join class because of health concerns, they will update you at least 90 minutes prior to class by email and text message. Families will either be offered an alternative time to meet during the same week or will be welcome to utilize the prerecorded lesson content available in their My Tinkergarten (parent dashboard). You can watch the recorded class available for you in your My Tinkergarten page. A link to a pre-recorded session for the current week is linked on the "This Week" tab. You can also go back to view prior weeks' lessons by clicking on the "Curriculum" tab.

If more than 2 sessions in one series need to be canceled without rescheduing, families will be eligible for a refund for those additional sessions. 

 

What if the Leader reschedules a session?

Though rare, there may be times when a Leader needs to reschedule a session. In such a case, the Leader will make every effort possible to choose a day and time that works for the majority of families. If you are unable to attend at the rescheduled time, you can watch the recorded class available for you in your My Tinkergarten page. A link to a pre-recorded session for the current week is linked on the "This Week" tab. You can also go back to view prior weeks' lessons by clicking on the "Curriculum" tab.

 

What happens if I miss a session of the class?

We have recorded class sessions with one of our Tinkergarten Leaders that any enrolled family can watch in the event that you miss a session. To view a pre-recorded session, just sign-in to your account and click into your Class Dashboard. A link to the pre-recorded session is listed under each session.

We do not offer future season credits/refunds or offer live make-up sessions based on sessions missed by an enrolled family. 

 

What happens if the entire series of classes is canceled? 

In the rare event that the entire series of classes or a large subset of sessions within that series of classes are canceled by Tinkergarten, we will reach out immediately with options to transfer to another class, or receive a refund or credit for the full value of any sessions that were canceled.

If the credit option is chosen, we'll share an additional 20% off promotional code good toward your next season of Tinkergarten.

 

What is our refund policy?

We understand that circumstances can change for families impacting your ability to participate in live instruction. 

 

If you need to un-enroll BEFORE your series of live classes (e.g. Camp Tinkergarten) begins, you have three options: 

  • Option 1: Switch into another Tinkergarten class listed on our site. 
    • If you can find another in-person class nearby, email us at support@tinkergarten.com to request a transfer. Provided there is space available at that day/time, our support team will complete the transfer and confirm with you by email. 
    • You can also transfer into our At-Home program and receive live, virtual instruction from a Tinkergarten Leader via Zoom. Learn more about the program here. If you are interested in switching to our At-Home program, email us the day and time you’d like to join for live instruction, and our support team will complete the transfer and confirm with you by email. The team will also issue you a small refund for the difference in cost between in-person and virtual programming.
  • Option 2: Request a credit for the value of your class which you can apply toward any future Tinkergarten class. Just email us at support@tinkergarten.com and let us know you’d like to withdraw and receive a credit, and our team will send you a full credit.
  • Option 3: Request a refund, minus 10% for processing fees. Email us at support@tinkergarten.com and let us know that you’d like a refund. Any refunds will be posted to the original form of payment, and, depending on your financial institution, may take 5-10 days to be reflected in your account after processing. Please note that you must request a refund BEFORE the series of classes begin.

If you need to un-enroll AFTER your series of live classes (e.g. Camp Tinkergarten) begins, you have two options:

  • Option 1:  We can easily transfer you to a new class as described in option 1 above. Just let us know which class works for you!
  • Option 2:  We can issue you a credit for the value of the remaining sessions in your series which you can apply toward any future Tinkergarten class. Please reach out to support@tinkergarten.com for assistance. 

Please note that we are unable to provide a refund once your class series has begun. If you need to unenroll after the series is underway, you can select from the two options above.

 

Can I attend class without a child for learning purposes?

Out of concern for the safety of our participating families, we cannot currently welcome visitors outside of the enrolled families.

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